FAQ for support

These are the answers to some of our most frequently asked questions. If you can't find the information you are looking for here, please contact our Technical Support Team. Please note that we cannot be held responsible for any changes or modifications you may make to your PC's system files.

  • Q. What are the minimum requirements I need to run the KAZ Keyboard A-Z, DOWNLOAD ?

    A. To run KAZ Keyboard A-Z version 2017, you will need at least 1GB of free disk space on your computer. You will also need a Sound card and speakers or headphones. Versions with and without sound are included. You must be running Windows 10, 8, 7 or Apple Mac OS X up to Sierra.


  • Q. I don't have a sound card on my PC - what do I do ?

    A. Whether you purchase the KAZ CD, KAZ software download or KAZ Online access, you can choose one of two options: 'KAZ With Sound' or 'KAZ Text Version'. Make sure you choose the right option to suit your needs.

  • Q. I'm having problems logging onto the Online server.

    A. Please check that you are entering your email address and password correctly. The password is case sensitive. If in doubt, use copy and paste.

  • Q. I have a CDROM but my program won't work?

    A. Even if already loaded, the CD needs to be in the drive when using KAZ.

  • Q. The URL which was sent to me is not working. How can I access the program?

    A. Use our website to access the program. You will find the logon button on the home page. Whist there, have a look around our website and keep up to date with what's happening at KAZ.

  • Q. My online access is due to expire and I wish to renew.

    A. No problem, click on the renew link in your admin panel. You will automatically be directed to the payment gateway in our shop.

  • Q. My computer crashed and i have lost my KAZ download which I purchased recently and my activation details - what should I do?

    A. If you have purchased KAZ within the last 12 months - please send us an email with your name and address, date of purchase, activation email/code and we will reset your download. In certain circumstances you may need to un-install any previous versions of KAZ software first. We will send you links to re-download the software.

  • Q. My computer crashed and i have lost my KAZ download which I purchased over a year ago - what should I do?

    A. Please purchase a re-activation key via our 're-activation' button in our web shop and send us as much information as possible (name and address at time of purchase, activation email and any email links you may have).

  • Q. Which browser do you recommend for using the KAZ software?

    A. For the best user experience we suggest Chrome (PC and Mac) or Safari. However all other browsers will work but some including Firefox will need the VLC plugin enabled.

  • Q. Why does KAZ not work on all browsers?

    A. With some browsers there is a Javascript incompatibility.

  • Q. Can I choose my language preference?

    A. We have a choice of US or UK accents as well as keyboards in all our courses. All our software is developed in this way.

  • Q. Can I run the ‘Download option’ of the course on my 32bit computer?

    A. Yes - KAZ is configured to run on both 32 and 64 bit computers.

  • Q. My KAZ DOWNLOAD file seems to be taking a long time to load on my PC - why ?

    A. KAZ is a large program and does take a while to install and set up but once done, access is quick.

  • Q. The 'Download option' of the typing course is very small on my screen?

    A. Check the screen resolution settings on your computer and change accordingly.

  • Q. What screen size resolution do you recommend?

    A. We recommend viewing on screen resolution


    1366 X 768 - laptops


    1280 X 768 - desktops

  • Q. Is the course scalable?

    A. Yes - the Online course is scalable (enlarging/reduction - only on some browsers)


          No - the Download course is not scalable due to technical workings within the KAZ typing course.

  • Q. How do I change my screen resolution?

    A. Go to your ‘Windows Settings’ and select ‘System’.


    In the ‘Display’ option/tab - ‘Customise you display’, scroll to the bottom of the screen and select  ‘Advanced display settings’.


    Then in the ‘Resolution’ field, select our recommended setting from the dropdown menu provided and click ‘Apply’.

Before submitting a support request, please consult at our FAQ page where we have listed answers to the questions most frequently received by our support department. If you can't find your answer then complete the form on this page with as much detail as possible and your message will go straight to our Technical Support Team. We would normally expect to email a reply to you within one working day (Monday to Friday).
















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Over 1 MILLION people use KAZ

KAZ is suitable for users aged 6-96 and is used by the UK government Learndirect, thousands of Schools, Universities, Businesses, Government departments and Individuals worldwide.


Millions of users have already discovered the power of KAZ - NOW it's YOUR turn. Tried, Tested, Proven - it WORKS!

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