These are the answers to some of our most frequently asked questions. If you can't find the information you are looking for here, please contact our Technical Support Team. Please note that we cannot be held responsible for any changes or modifications you may make to your PC's system files.
A. To run KAZ Keyboard A-Z version 2017, you will need at least 1GB of free disk space on your computer. You will also need a Sound card and speakers or headphones. Versions with and without sound are included. You must be running Windows 10, 8, 7 or Apple Mac OS X up to Sierra.
A. Whether you purchase the KAZ CD, KAZ software download or KAZ Online access, you can choose one of two options: 'KAZ With Sound' or 'KAZ Text Version'. Make sure you choose the right option to suit your needs.
A. Please check that you are entering your email address and password correctly. The password is case sensitive. If in doubt, use copy and paste.
A. Even if already loaded, the CD needs to be in the drive when using KAZ.
A. Use our website to access the program. You will find the logon button on the home page. Whist there, have a look around our website and keep up to date with what's happening at KAZ.
A. No problem, click on the renew link in your admin panel. You will automatically be directed to the payment gateway in our shop.
A. If you have purchased KAZ within the last 12 months - please send us an email with your name and address, date of purchase, activation email/code and we will reset your download. In certain circumstances you may need to un-install any previous versions of KAZ software first. We will send you links to re-download the software.
A. Please purchase a re-activation key via our 're-activation' button in our web shop and send us as much information as possible (name and address at time of purchase, activation email and any email links you may have).
A. For the best user experience we suggest Chrome (PC and Mac) or Safari. However all other browsers will work but some including Firefox will need the VLC plugin enabled.
A. We have a choice of US or UK accents as well as keyboards in all our courses. All our software is developed in this way.
A. Yes - KAZ is configured to run on both 32 and 64 bit computers.
A. KAZ is a large program and does take a while to install and set up but once done, access is quick.
A. Check the screen resolution settings on your computer and change accordingly.
A. We recommend viewing on screen resolution
1366 X 768 - laptops
1280 X 768 - desktops
A. Yes - the Online course is scalable (enlarging/reduction - only on some browsers)
No - the Download course is not scalable due to technical workings within the KAZ typing course.
A. Go to your ‘Windows Settings’ and select ‘System’.
In the ‘Display’ option/tab - ‘Customise you display’, scroll to the bottom of the screen and select ‘Advanced display settings’.
Then in the ‘Resolution’ field, select our recommended setting from the dropdown menu provided and click ‘Apply’.
KAZ is suitable for users aged 6-96 and is used by the UK government Learndirect, thousands of Schools, Universities, Businesses, Government departments and Individuals worldwide.
Millions of users have already discovered the power of KAZ - NOW it's YOUR turn. Tried, Tested, Proven - it WORKS!
Copyright KAZ Type Limited 2017. KAZ is a registered trade mark of KAZ Type Limited.
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